Privacy Policy

This policy explains how SafeShift Logistics Private Limited ("SafeShift", "we") handles information received through our WhatsApp business number and our related business systems. It applies to our branches, agents, customers and business partners who contact us on WhatsApp.

1. Information we receive

When you message our WhatsApp business number we receive your WhatsApp phone number and profile name, and the content you send: text, photographs (for example proof-of-delivery copies of our consignment notes) and documents.

2. How we use it

Only for our logistics operations: to record proof of delivery against the consignment number, to update the delivery status of shipments, to send consignment and manifest information to the branch concerned, to answer your queries about shipments, and to keep a record of who sent what and when. We do not use it for advertising and we do not sell or rent it to anyone.

3. Sharing

Proof-of-delivery images and delivery status may be shared with the consignor or consignee of that shipment, as part of the service they have engaged us for. Messages are carried by WhatsApp / Meta under their own terms. We share information with authorities only where the law requires it.

4. Storage and security

Information is stored on SafeShift's own servers, with access limited to authorised staff. Proof-of-delivery records are kept as long as needed for our business, legal and tax obligations.

5. Your choices

You may stop messaging our business number at any time. To ask what we hold about you, or to request correction or deletion where the law allows, write to us at the address below.

6. Contact

SafeShift Logistics Private Limited
Email: rajesh@safeshift.com
Website: safeshift.in

7. Changes

We may update this policy; the current version is always on this page with its effective date.